Welcome to QuickDry Ltd. By booking our services, instructing us to carry out work, or using our website, you agree to be bound by the following terms and conditions. Please read them carefully.
1. Bookings and Estimates
- Estimates: Any verbal or written estimate provided is based on the description of the items and rooms provided by the customer. Estimates are subject to change if the size, condition, or nature of the items differs from the details provided.
- Confirmations: A booking is considered confirmed once we send a confirmation via email, SMS, or WhatsApp.
- Minimum Charge: We operate a minimum call-out charge of £80 per visit. If the total of services booked falls below this amount, the minimum charge will apply.
2. Access and Facilities
To perform the cleaning services effectively and safely, the customer agrees to provide:
- Utilities: Free access to continuous hot water and electricity.
- Parking: Adequate parking space within close proximity to the property for our service vehicle. Any parking fees, congestion charges, or low-emission zone fees incurred will be added to the customer’s invoice unless a valid parking permit is provided.
- Access: Unobstructed access to all rooms and items scheduled for cleaning. Technicians will not move heavy furniture or expensive/fragile items unless previously agreed in writing and at the customer’s risk.
3. Cancellations and Postponements
We understand that plans change. However, to manage our schedules and technicians fairly, we require:
- Notice: At least 24 hours notice for any cancellation or postponement.
- Late Cancellation Fee: Cancellations or postponements made with less than 24 hours notice will be subject to a charge of 50% of the total booking value (or the minimum charge of £80, whichever is greater).
- No Access Fee: If our technicians arrive at the property and are unable to gain access within 20 minutes of the scheduled appointment time, the booking will be cancelled and the full cancellation fee will apply.
4. Payment Terms
- Due Date: Payment is due immediately upon completion of the service.
- Payment Methods: We accept cash, bank transfer (BACS), and major debit/credit cards.
- Commercial Accounts: Commercial invoices may be paid within net 14 days, subject to prior credit approval and agreement in writing. We reserve the right to charge interest on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Liability and Limitations
While our technicians are highly trained and we use the safest eco-friendly solutions, fabric cleaning is subject to certain technical limitations:
- Pre-existing Damage: QuickDry Ltd is not liable for pre-existing wear, permanent stains, sun damage, color fading, or fabric degradation.
- Shrinkage: We use advanced low-moisture and hot-water extraction methods to prevent shrinkage. However, we are not liable for carpet or upholstery shrinkage resulting from poor installation, defective materials, or pre-existing manufacturer defects.
- Stain Removal: We do not guarantee 100% removal of all stains (such as old coffee, tea, wine, ink, dye, or pet urine stains). We will perform professional stain treatment to the best of our ability, but permanent chemical alterations to fibers cannot be reversed.
- Claims Period: Any damage claims or service complaints must be reported in writing within 24 hours of the completion of the service. We must be given the opportunity to inspect the items and perform a re-clean if necessary before any third-party rectification is sought.
6. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
